FAQs

My suburb isn't listed on your designated delivery areas list. Can I still get a delivery ?

Possibly, give us a call on 07 3279 0370, and we're adding suburbs every week.

If I want something not listed on your site, can I still add it to my order ?

Yes, of course. Just phone through and tell us what you'd like.

How long will my order last once delivered ?                                              

Your order is chilled right up to the time it arrives at your door. It will stay chilled for over ten hours, but it will need to be placed into your fridge as soon as possible after unpacking. Remember, CARTON BUYs will be in original cartons and will have to be accepted on delivery. These items are marked to avoid any confusion.

I'm buying for a restaurant/cafe. Which section do I use ?  

You can use the whole site product range from any section. There is a RESTAURANT/CAFE section where portion controlled cuts and wholesale quantities are available.

Do you keep a record of my credit card details ?

No, definitely not. We use the SHOPIFY secure payment system. We cannot see your card details and they are then discarded by the system straight after approval. There is also the option to use PayPal, if you so wish.

Do I need to be at home, work, or other requested delivery address to receive my order ?

No, your order is packed so as to stay cold for over ten hours. As long as your nominated delivery area is secure, you can be confident your order will stay wholesome.

There was a problem with my order, what can you do about it ?

We will replace any meat you are not satisfied with, but only if we can pick it back up. This is to ascertain the origin of the problem in order to improve our quality assurance. We will always provide a solution to any unsatisfactory order.